FAQ

Rent is due the 1st – 5th each month. On the 6th of every month, late fees will be applied in the amount of $25 to resident accounts with an overdue balance.
Checks or money orders can be made out to The Heights and dropped off in the leasing office in apartment #210. There is a lock box located inside the leasing office.

After business hours, for your convenience, we have a rent drop box located in the clubhouse next to the mail boxes. Envelopes are provided.

Residents can also make payments online through the online, resident portal (located on our website, top left of screen on website). Contact the office to get yours set up.
The Heights. (Please remember to sign your apartment # and bed space on all payments in the memo section).
Monday – Friday 10AM – 6PM, Saturday 10AM-5PM
It is the resident’s responsibility to inform all guests and visitors of our parking policy. Please inform your guests that they may only park in designated “VISITOR PARKING” spaces without a guest pass.

Residents may also stop in the leasing office during office hours and sign out a temporary GUEST PASS.

All guest passes are only valid for 3 days at a time. Any visitors parked in open visitor parking spots and/or in resident parking spots with a valid temporary guest pass (obtained from the leasing office) may only park in either location for 72 hours (see parking addendum in lease).
Yes. Every resident must purchase a resident parking pass from the leasing office.

All residents must display their parking pass at all times on their vehicle. One resident parking pass per resident. Only one car per resident permitted. Resident parking passes are $50 annually.
You can contact our office and verbally submit a work order request, or you can visit our website and submit a service request yourself.
Each apartment is responsible for setting up electricity services through West Penn Power. All accounts must be set-up within the first week of move-in. Only one resident needs to set it up in their name for the apartment. It is up to all the roommates to determine how they are paying the delegated account holder each month for their equal share of the bill.

*A $25 service fee per bill, per person will be applied each month if it remains in The Height’s name.
You will receive a text message notification from our leasing office once a package has been received in our office, notifying you that your package has arrived for pick up. All packages can be picked up during leasing office hours located in apartment #210.
You will need to use your key fob to enter the clubhouse—you will need to sign into the tanning log and set the tanning bed in the clubhouse study lounge. Tanning is only available during office hours and is for resident use only.
Clubhouse access is 24/7. You will need your key fob to enter the clubhouse at all times.
You will need to contact our maintenance department for any lock outs after office hours. You must call the office and follow the prompts for emergency/on-call maintenance. A $35 lock out fee applies. If you have a lock out during business hours, you can contact the leasing office directly.
There are several dumpster locations throughout the property. Please be sure you are utilizing these dumpsters at all times. Any trash left outside the apartment will result in a trash violation and fines will apply.
You will need to sign a pet addendum, follow our pet policy guidelines, and submit a pet fee of $350 and pay monthly pet rent of $30 per month prior to bringing the pet to your home.