FREQUENTLY ASKED QUESTIONS

---

Rent is due the 1st – 5th each month. On the 6th of every month, late  fees will be applied in the amount of $25 to resident accounts with an  overdue balance. 

Money orders can be made out to The Heights and dropped off in the leasing office in apartment #210. There is a lock box located inside the leasing office.

After business hours, for your convenience, we have a rent drop box located in the clubhouse next to the mailboxes. 

Residents can also make payments online through the online, resident portal (located on our website, top left of screen on website). Contact the office to get yours set up.

Monday – Friday 9:00AM – 5:00PM 

Yes. Every resident must purchase a resident parking pass from the leasing office.

All residents must display their parking pass at all times on their  vehicle. 

One resident parking pass per resident. Only one car per resident permitted. Resident parking passes are $50.

You can contact our office and verbally submit a work order request, or  you can visit our website and submit a service request yourself. 

Each  apartment is responsible for setting up electricity services through  West Penn Power. All accounts must be set-up within the first week of  move-in. Only one resident needs to set it up in their name for the  apartment. It is up to all the roommates to determine how they are  paying the delegated account holder each month for their equal share of  the bill.

*A $25 service fee per bill, per person will be applied each month if it remains in The Height’s name.

You will receive a text message notification from our leasing office  once a package has been received in our office, notifying you that your  package has arrived for pick up. All packages can be picked up during  leasing office hours located in apartment #210. 

You will need to use your key fob to enter the clubhouse—you will need  to sign into the tanning log and set the tanning bed in the clubhouse  study lounge. Tanning is only available during office hours and is for  resident use only. 

Clubhouse access is 24/7. You will need your key fob to enter the clubhouse at all times. 

You will need to contact our maintenance department for any lock outs  after office hours. You must call the office and follow the prompts for  emergency/on-call maintenance. A $35 lock out fee applies. If you have a  lock out during business hours, you can contact the leasing office  directly. 

There are several dumpster locations throughout the property. Please be  sure you are utilizing these dumpsters at all times. Any trash left  outside the apartment will result in a trash violation and fines will  apply. 

You will need to sign a pet addendum, follow our pet policy guidelines,  and submit a pet fee of $350 and pay monthly pet rent of $35 per month  prior to bringing the pet to your home. 

Please reach us  if you cannot find an answer to your question.